Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Dji denies arm crack problem

Discussion in 'Pro/Adv Discussion' started by Pumpfixer, Jul 28, 2016.

  1. Pumpfixer

    Joined:
    May 2, 2015
    Messages:
    209
    Likes Received:
    45
    Location:
    Naugatuck CT
    My unit is over a year old so dji is saying they want me to pay for the repair. Any advise?


    image.png
     
    #1 Pumpfixer, Jul 28, 2016
    Last edited: Jul 28, 2016
  2. BigAl07

    BigAl07 Moderator
    Staff Member

    Joined:
    Jan 5, 2015
    Messages:
    2,362
    Likes Received:
    1,267
    Location:
    Western North Carolina
    I'd say over a year you got your money worth. Remember we're dealing with toy-grade items here and expecting more than a year of warranty is expecting a whole lot. Just my 2 cents though.
     
    N017RW likes this.
  3. N017RW

    Joined:
    May 2, 2014
    Messages:
    6,256
    Likes Received:
    1,617
    Location:
    Palm Beach Co.- FL
    Make repairs yourself???
     
    BigAl07 likes this.
  4. BayouBill

    Joined:
    Jul 1, 2016
    Messages:
    235
    Likes Received:
    57
    $93 sounds like a good deal to me.
     
    Pumpfixer and Bigdz like this.
  5. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
    $93 is cheap, had I know that...instead of doing it myself. I would've sent it out, would've saved me the headache.
     
    Pumpfixer likes this.
  6. sonof40

    Joined:
    Oct 22, 2015
    Messages:
    517
    Likes Received:
    82
    Location:
    San Ramon, CA
    A $900 toy (give or take) should last longer than a year.
     
    Pumpfixer likes this.
  7. SinMaster21

    Joined:
    Jun 23, 2016
    Messages:
    28
    Likes Received:
    2
    It's trivial. You have a one year warranty, and they have no obligation after that. Pay the man, or fix it yourself ;)


    Sent from my iPhone using PhantomPilots mobile app
     
  8. Pumpfixer

    Joined:
    May 2, 2015
    Messages:
    209
    Likes Received:
    45
    Location:
    Naugatuck CT
    $93 is not bad but yes it was $1000 when I bought it and it should last more than a year. On the other hand it is a "Known" manufacturing flaw and could potentially hurt someone. What happens to Cars that catch on fire after the warranty period that have a recall? Think Ford would be off the hook cause the warranty is up? Just something to think about.
     
  9. BigAl07

    BigAl07 Moderator
    Staff Member

    Joined:
    Jan 5, 2015
    Messages:
    2,362
    Likes Received:
    1,267
    Location:
    Western North Carolina
    Not an aircraft. Sorry that's just not how this works.
     
    Pumpfixer likes this.
  10. WetDog

    Joined:
    Oct 18, 2015
    Messages:
    1,491
    Likes Received:
    640
    Safety recalls are mandated. Other known manufacturing defects, not so much. My GMC pickup has had a number of well known issues. When you describe your symptoms to the mechanic and within 30 seconds he knows what the problem is - he's seen it before. Will GMC pay for the repair? Nope. Are they expected to? Nope.

    Same thing here. Lots of 'toys' cost way more than $900 and are warranted for exactly the period the manufacturer says. Occasionally they will extend the time, but usually you are SOL. Apple is pretty good about this. Sometimes.
     
    BigAl07 likes this.