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DJI customer support just sucks... can't wait for Samsung to make drones.

Discussion in 'Pro/Adv Discussion' started by mikeCtv, Dec 18, 2015.

  1. mikeCtv

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    My second P3P that needs repair, filled out a repair request with DJI for first and second bird and I still haven't heard back from them on first. I am stuck with number 2, sold number one. DJI I am holding up my hand, pick a finger.
     
    stuartbp likes this.
  2. Doolang

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    Yup, i'm still waiting to hear anything back concerning my 2!!! F'd up H3-3D gimbals that just decided to go crazy after zero crashes or hard landings. Now I have $1000 worth of paper weights. Worst company ever
     
    aka1ceman likes this.
  3. MoOriginal

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    Yes and I have just bought a osmo and realise now on forums that there is a fault with full 4K recording. Which is yet to be fixed.
     
    aka1ceman likes this.
  4. JoeyJoe

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    Is Samsung planning on making quads?
     
  5. rockydog

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    Could you point me in the direction of forum regarding 4K problems.....thank you.
     
  6. Jeff48920

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    Call Support US at 818-235-0789, I have had nothing but great results with these guys. 3 battery problems and 1 FPV issue. All resolved within 3 weeks from the time of the first call to the time I got the bird (or battery) back in the air.
    Good luck.
     
    dirkclod and Phantazmk like this.
  7. Jaime Ray Vaughn

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    I feel for you, I really do. My issue was solved in 9 days total from time I contacted them, till the P3P was back in my hands repaired. No cost to me at all, and the problem really was repaired.
     
  8. mikeCtv

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    Na, that was a little tech sarcasm. I read somewhere the head of DJI likens himself to Steve Jobs and the Apple business model. The only problem is Apple stands behind their product and their 1-800 customer support is incredible (IMHO) you dont have to wait forever. DJI is nowhere close, not even in the same ball park as Apple. I hope somebody steps up the game and makes a Apple/Samsung quality drone. I am on P3P number 3. I sent it out to be fixed on my dime because DJI still has not responded to my repair ticket.
     
  9. ParsnipHysorter

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    Apple is an American company while DJI is a Chinese company. As much as the Chinese hope to emulate American models of success they simply don't understand how to do it.
     
    huntjock likes this.
  10. ViperNuke

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    Only if Apple decides to make one....
     
  11. aka1ceman

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    ......and DJI will probably be out of business if someone equals the distance lightbridge brings.
     
    huntjock likes this.
  12. Phantazmk

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    If Samsung makes a drone it will just be a copy of the DJI Phantom 3...with a stylus to control it
     
  13. R2-D2

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    You'd think for 3 cents an hour or whatever Chinese wages are they could afford quite a few workers to man a call center. Don't they have prison labor like we do? That should be a penny a day or week.
     
  14. lenmcgilvary

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    hahahaha
     
    ViperNuke likes this.
  15. kirk2579

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    He is just at the "early " stage of Apple. In the beginning they to suffered many of the same issues.
    They didn't start with the" I " level stuff until many years after startup.
    3 years old versus 35 plus years old!
     
    Meta4 likes this.
  16. dirtybum

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    What issues were you having with the bats what did the reply? How bout the bird
     
  17. Litz

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    I've had to return 2 P3Ps and have had outstanding service. Two week turnarounds on both of them to WI and at no charge. Sorry you're having bad luck, I'd suggest calling them.
     
  18. aka1ceman

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    ....calling them seems futile at times. Try to find a local dealer would be your best bet. That's why I purchased from a local dealer instead of a box store. I walk in, they create an rma, hand me my new part and they wait for DJIS sllowwwwww. Support .
     
  19. jeast

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    DJI is holding my drone hostage. I send it in for a minor repair to the gimbal. They told me the shell needed to be replaced invoice total $212 (for a grass stain). I told them the shell is fine please fix the gimbal and thats it. I got a reply that they just said no, all or nothing. I said ok don't do nothing send it back. I'm not paying for them to fix something that isn't broke just because the bill would be too low. Its been 4 weeks and they have not shipped it, when I call support I get the same out sorced reply "ah eum please hold, ah yeah this is still in waiting for payment please hi, I'll uh send a note, ahh thank you thank you thank you "
    No repair has been done and they just are not going to send it back, I have no idea what to do now. I can only write and warn eveyone I can not to send your drone to DJI. The gimbal the problem right out of the box, should have been a straight warrenty repair but they have to make their money somehow.
     
  20. BayouBill

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    Apple model for success = Made in China