The following is an exchange I had with Customer Service in an effort to find out how/why/solution - to the FC40 or GoPro video stopping as the Quad got of wifi/fpv range. Since the FC40 camera and their app are both DJI technology I figured I'd start there.
The following was dismissive and frustrating, but also sharing to see if anyone else has solved this problem.
Me to Them:
Subject: fpv and video issues
Message: when I lose fpv with either the fc40 or a gopro my video recording stops. Any solutions for this?
Dear Doug,
Please elaborate further as i do not understand the quiestion.
DJI Technology Customer Service
Me to Them:
if you start recording on the FC40 camera and are using the iphone app to view FPV - then, when it loses viewing on the iphone, the camera stops recording.
Same occurs when using a GoPro - if you start recording, and then lose the FPV view on the iphone/ipad - it stops recording.
Call me if you need further explanation, +1.717.
There are a LOT of us having the same issue.
Dear Doug.
Seems like the culprit might be the phone. Seeing as the GoPro (a non DJI product) app is also failing. Thank you for your email.
Me to Them:
SO how does my PHONE stop the FC40 from recording?
By the way - it ALWAYS does it if you start the recording from the DJI iPhone app.
It ALMOST always does it anyways - even if you start the recording from the fc40 camera.
Let's solve this
Thank you for contacting DJI.
If you feel you have a defective unit send it in for repair.
In order to be issued an RMA (Return Merchandise Authorization) number, we encourage you to call our support staff via phone to discuss your options. Be aware that if the unit is diagnosed in perfect working order, you will be charged for the technicians time.
You may contact us Monday-Friday, 9:00am-5:00pm PST at 818-235-0789.
Please note we have changed our phone service to include authorized dealers. If you wish to contact DJI directly please press option 5 after you choose "Repair" or "Technical support."
Thank you for choosing DJI,
"The Future of Possible!”
Me to Them:
Whoa! This is not an rma issue. It happens to all of us....this is bigger issue. I'd like to work with one of your engineers to diagnose and fix this for a whole community of folks on the fc40 Facebook site as well as phantom pilots forum.
Do not dismiss me again please. Happy to help work towards a fix.
Thanks!
Unfortunately that cannot happen. For an RMA# you may contact us Monday-Friday, 9:00am-5:00pm PST at 818-235-0789.
Please note we have changed our phone service to include authorized dealers. If you wish to contact DJI directly please press option 5 after you choose "Repair" or "Technical support."
Thank you for choosing DJI,
"The Future of Possible!”
The following was dismissive and frustrating, but also sharing to see if anyone else has solved this problem.
Me to Them:
Subject: fpv and video issues
Message: when I lose fpv with either the fc40 or a gopro my video recording stops. Any solutions for this?
Dear Doug,
Please elaborate further as i do not understand the quiestion.
DJI Technology Customer Service
Me to Them:
if you start recording on the FC40 camera and are using the iphone app to view FPV - then, when it loses viewing on the iphone, the camera stops recording.
Same occurs when using a GoPro - if you start recording, and then lose the FPV view on the iphone/ipad - it stops recording.
Call me if you need further explanation, +1.717.
There are a LOT of us having the same issue.
Dear Doug.
Seems like the culprit might be the phone. Seeing as the GoPro (a non DJI product) app is also failing. Thank you for your email.
Me to Them:
SO how does my PHONE stop the FC40 from recording?
By the way - it ALWAYS does it if you start the recording from the DJI iPhone app.
It ALMOST always does it anyways - even if you start the recording from the fc40 camera.
Let's solve this
Thank you for contacting DJI.
If you feel you have a defective unit send it in for repair.
In order to be issued an RMA (Return Merchandise Authorization) number, we encourage you to call our support staff via phone to discuss your options. Be aware that if the unit is diagnosed in perfect working order, you will be charged for the technicians time.
You may contact us Monday-Friday, 9:00am-5:00pm PST at 818-235-0789.
Please note we have changed our phone service to include authorized dealers. If you wish to contact DJI directly please press option 5 after you choose "Repair" or "Technical support."
Thank you for choosing DJI,
"The Future of Possible!”
Me to Them:
Whoa! This is not an rma issue. It happens to all of us....this is bigger issue. I'd like to work with one of your engineers to diagnose and fix this for a whole community of folks on the fc40 Facebook site as well as phantom pilots forum.
Do not dismiss me again please. Happy to help work towards a fix.
Thanks!
Unfortunately that cannot happen. For an RMA# you may contact us Monday-Friday, 9:00am-5:00pm PST at 818-235-0789.
Please note we have changed our phone service to include authorized dealers. If you wish to contact DJI directly please press option 5 after you choose "Repair" or "Technical support."
Thank you for choosing DJI,
"The Future of Possible!”