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DJI Customer Service/Support

Discussion in 'Pro/Adv Discussion' started by patrickblackburnjr, Mar 15, 2016.

  1. patrickblackburnjr

    Joined:
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    So I'm sure a lot of you will not care but I have to share my experience.

    On February 28th I decided to venture out for a flight, I take my craft up for a short flight around a small lake at a nearby park. Flight appears to be flawless and after landing to move to a new spot. I setup to fly again when I receive an ESC Status Error. Of course just a a crowd of people started to form. After several reboots nothing and as I headed back to my car furious that I would have to return my Phantom 3 Pro after a mere 31 days.

    I called DJI customer support Monday morning.

    On hold for a short 30 minutes, explained the issue I experienced and they quickly opened a case emailed my instructions to ship my P3P back.

    Shipped my device on March 1st - ground from the east coast.

    They receive my P3P on March 8th

    Checked in and tested on the 9th - FREE OF CHARGE

    Repairs begin on March 10th

    Tested and shipped on March 10th

    I receive my P3P on the 15th - 11 business days after I shipped it.

    So after all the bad press and negative feedback that DJI has gotten around their support I can honestly say this is what I would expect.

    -- My only complaint could be the shipping time.

    Thanks DJI for the great customer support I received!!



    Sent from my iPhone using PhantomPilots mobile app
     
  2. Design-engine

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    Location:
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    I was wondering how to go about repairs. I haven't taken the phantom 3 apart yet but was thinking about how to replace motors etc.
     
    #2 Design-engine, Mar 15, 2016
    Last edited: Mar 15, 2016
  3. NimpoCub

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    Location:
    Nimpo Lake, BC
    IF I haft'a send my P3 back for repair, how do I know WHERE to send it? I'm on the W coast of Canaduh.
     
  4. patrickblackburnjr

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    When you call DJI for support they will provide you with the details


    Sent from my iPhone using PhantomPilots mobile app
     
  5. rene van der meer

    Joined:
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    Good of you to share also good experiences.

    I have similar experiences with DJI. Once I had a P3 repaired. It was within one week.
    Another (DOA) was replaced within 3 days.

    It looks like DJI has taken all the negative publicity in the past seriously and really improved their service!
     
  6. Bryce

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    Still a rarity sorry to say.
     
    Lefty63 likes this.