DJI Customer Service/Support

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Feb 10, 2016
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So I'm sure a lot of you will not care but I have to share my experience.

On February 28th I decided to venture out for a flight, I take my craft up for a short flight around a small lake at a nearby park. Flight appears to be flawless and after landing to move to a new spot. I setup to fly again when I receive an ESC Status Error. Of course just a a crowd of people started to form. After several reboots nothing and as I headed back to my car furious that I would have to return my Phantom 3 Pro after a mere 31 days.

I called DJI customer support Monday morning.

On hold for a short 30 minutes, explained the issue I experienced and they quickly opened a case emailed my instructions to ship my P3P back.

Shipped my device on March 1st - ground from the east coast.

They receive my P3P on March 8th

Checked in and tested on the 9th - FREE OF CHARGE

Repairs begin on March 10th

Tested and shipped on March 10th

I receive my P3P on the 15th - 11 business days after I shipped it.

So after all the bad press and negative feedback that DJI has gotten around their support I can honestly say this is what I would expect.

-- My only complaint could be the shipping time.

Thanks DJI for the great customer support I received!!



Sent from my iPhone using PhantomPilots mobile app
 
I was wondering how to go about repairs. I haven't taken the phantom 3 apart yet but was thinking about how to replace motors etc.
 
Last edited:
So I'm sure a lot of you will not care but I have to share my experience.
...
Thanks DJI for the great customer support I received!!

Sent from my iPhone using PhantomPilots mobile app

Good of you to share also good experiences.

I have similar experiences with DJI. Once I had a P3 repaired. It was within one week.
Another (DOA) was replaced within 3 days.

It looks like DJI has taken all the negative publicity in the past seriously and really improved their service!
 

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