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  1. KingDad1985

    Joined:
    Aug 14, 2016
    Messages:
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    So one of my Phantoms have been messing up and I have the care plan tied to the serial number but I can still exchange for a new one at best buy and would like to know if I can transfer the care plan to the exchanged one from the old one? If so how would I go about this?
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
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    Location:
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    It appears the DJI Care Terms of Service states the coverage cannot be transferred (see the "Return and Transfer of DJI Care" section) . You should definitely contact DJI support to confirm though.
     
  3. r62ewa

    Joined:
    Mar 30, 2016
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    I transferred my Care Plan. My first Phantom 4 had to be returned and I had DJI Care, you have to email djicare@dji.com and provide serial numbers and proof of the return of your old one, I had to send in my postal tracking number. It took a few emails, as expected, but it was successfully transferred. You can then go to this link DJI_Care Remaining Balance and enter your new Phantoms serial number to ensure the DJI Care has been transferred to it.