Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Dji care warranty help

Discussion in 'Phantom 4 Help' started by KingDad1985, Aug 30, 2016.

  1. KingDad1985

    Aug 14, 2016
    Likes Received:
    So one of my Phantoms have been messing up and I have the care plan tied to the serial number but I can still exchange for a new one at best buy and would like to know if I can transfer the care plan to the exchanged one from the old one? If so how would I go about this?
  2. msinger

    Approved Vendor

    Oct 30, 2014
    Likes Received:
    Harrisburg, PA (US)
    It appears the DJI Care Terms of Service states the coverage cannot be transferred (see the "Return and Transfer of DJI Care" section) . You should definitely contact DJI support to confirm though.
  3. r62ewa

    Mar 30, 2016
    Likes Received:
    I transferred my Care Plan. My first Phantom 4 had to be returned and I had DJI Care, you have to email djicare@dji.com and provide serial numbers and proof of the return of your old one, I had to send in my postal tracking number. It took a few emails, as expected, but it was successfully transferred. You can then go to this link DJI_Care Remaining Balance and enter your new Phantoms serial number to ensure the DJI Care has been transferred to it.
Similar Threads - Dji care warranty Forum Date
DJI Phantom 3 Pro With DJI Care Nvidia Shield K1 Classifieds Friday at 12:21 AM
Dji Care Expiration Pro/Adv Discussion May 15, 2017
Trouble activation DJI Care Refresh in Australia Phantom 4 Pro Help May 10, 2017
*** SOLD *** P3S with DJI case, DJI Care (good until 01/01/2018) Classifieds May 8, 2017
Best DJI Care? 1%er class: $4,699 / year. General Discussion Apr 28, 2017