Howdy folks, I recently filed a claim with DJI Care. I wanted to share my experience in the hopes of educating people on what they can expect from the serivce. I purchased DJI Care for my Phantom 4 last month. There really isn't a lot of feedback on user's experience with DJI care so I wasn't sure exactly what to expect. I suppose I was hoping for something along the lines of Apple Care - its expensive to purchase but if things go down, you can call in a number, get good service and get working again quickly. Generally that's the way it works right? - you pay a premium for premium insurance and you get premium service right? Not so with DJI Care. I began by calling DJI care. The agent was very non committal about timelines and whether or not DJI care would be able to help me out. I was given a link requesting proof of purchase, an accident report and some basic info. Fair enough. I send in all my data and don't hear anything for 6 days - no acknowledgement they're received my info, no predicted timeline for a response. Nothing. The next day I use their online ticketing system to ping their customer service department and ask what's going on. I get no response. Getting a little more frustrated, I call in the following day to speak to an agent directly and ask what is going on with my claim. The agent tells me they can't tell me anything and a specialist will get back to me in the next 24 hours. 4 days later I still haven't heard anything. To me, that's totally unacceptable. $300 dollars to insure a $1400 product is pretty darn steep. To have DJI care not respond to my request after 11 days and multiple phone calls is totally unprofessional and pretty darn aggravating.