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  1. Van Sayler

    Joined:
    Apr 30, 2016
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    I just downloaded the latest version and am still having the problem where the Mac (I have the latest OS Sierra) says "assistant.app can't be opened because the identify of the developer cannot be confirmed". I bring up the security section of the control panel and click on "open anyway" and I still get the same error message.

    Given that apples sells this drone there must be a work around. I have tried to google this but can't seem to find the solution. Any help would be most appreciated.
    thanks

    Van Sayler
    van.sayler@gmail.com
     
  2. MacCool

    Joined:
    Nov 23, 2014
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    Location:
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    You have to go to your security and privacy settings and tell it to ignore the prohibition against installing from unknown developers. Alternatively, IIUC you can control-click on the app icon and click "open" which will bypass the security settings.
     
  3. hish747

    Joined:
    Dec 27, 2016
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    The problem I have is that after installing on Mac OS X Sierra, there is absolutely no sign of the software in the application list. Any ideas?
     
  4. puredata

    Joined:
    Nov 25, 2016
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    Open a terminal and paste the following

    sudo spctl --master-disable

    It'll require your password. This will enable you to choose the third option missing in Sierra

    If you would like to reverse to the original state just change the "disable" to "enable" and enter the command again.
     
  5. hish747

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    Thank you but I think this is the fix for people who are unable to install from 3rd party sources. I'm able to go through the entire installation until it asks me to reboot. But after reboot, there is no sign of DJI Assistant in the Applications folder.
     
  6. puredata

    Joined:
    Nov 25, 2016
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    Can you press Apple+Space to search for "assistant"

    If you're looking for the word DJI in the beginning of the software, it's called "assistant" only.
     
  7. hish747

    Joined:
    Dec 27, 2016
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    That's exactly what I was doing (searching for DJI Assistant)....thank you!

    p.s. Is "Assistant" really a good name for any product??
     
    #7 hish747, Dec 27, 2016
    Last edited: Dec 28, 2016
    puredata likes this.