Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI and the Real Support Truth.

Discussion in 'Phantom 2 Vision Discussion' started by brizey, Apr 18, 2014.

  1. brizey

    Joined:
    Jan 19, 2014
    Messages:
    70
    Likes Received:
    0
    Location:
    USA
    Its been three weeks already, Now I get this response.
    The repair department is currently backed up and we should be working on your unit within the next 2-3 weeks. Should any issues arise or if we need you to make a payment prior to repairing, we will notify you via this ticket. Please note that if your unit is still within the current turnaround time frame (this varies); please do not contact us for a status update as this can impact repair time.
    Not like I wanted to use my camera.

    Bottom Line don't expect support after they get your money and sell you a obsolete UAV.
     
  2. rfernandez

    Joined:
    Jan 20, 2014
    Messages:
    373
    Likes Received:
    0
    Another "lets make up **** as we go along" crap.
     
  3. brushlesheaven

    Joined:
    Jan 29, 2014
    Messages:
    250
    Likes Received:
    6
    Turn around timeline of what's in service is insane!!!

    1. shipping to service time - 1 week
    2. waiting for the repair table for service cue - 2-5 days
    3. repair time - 2-3 weeks ( or more!!! )
    4. after repair travel to shipping department 2-3 days
    5. shipping back to customer - 5 days

    You do the math....
    And useless e-mail responses not related to what it was done....
    DJI service SUCK big time!!!
    Never mind trying to call them....
     
  4. EMCSQUAR

    Joined:
    Sep 5, 2013
    Messages:
    1,692
    Likes Received:
    6
    Location:
    N 44.895 W 93.354 Minnesota
    I just dealt w/DJI LA (warranty of Zenmuse) and yes it was a little frustrating at first where my 2-3 week turnaround turned into 4 before getting gimbal back. But... if you happen to speak to Alex at DJI, you'll find out #1) they're still hiring & training staff, #2) they're still taking warranty & repairs from the Colin debacle.

    On a note: when my gimbal was ready, I rec'd a call, shipping & tracking info and a follow up call - All I can say is cut them a little slack - they ARE making an effort, which is 200% more than the Colin Quinn group did. Let the flaming begin...
     
  5. shaun27

    Joined:
    Jan 6, 2014
    Messages:
    230
    Likes Received:
    0
    Location:
    nottingham .u.k.
    DJI have had my p2v now for 5 weeks after it fell out of the sky for no reason loads of damage done to it shell. props and camera all it bits. I have never got one email back from them yet to say when or if am getting will I buy DJI again I don't think so :twisted:
     
  6. Cr8tive_leo

    Joined:
    Feb 6, 2014
    Messages:
    255
    Likes Received:
    1
    Location:
    Ontario, Canada
    I get Drones Toronto to service my Phantom and other quads when I don't have the Time, Danny is very quick, and awesome to deal with. Not located is the U.S, but is a viable option for some.
     
  7. shaun27

    Joined:
    Jan 6, 2014
    Messages:
    230
    Likes Received:
    0
    Location:
    nottingham .u.k.
    just got my p2v back after 8 weeks from DJI after it fell out of the sky what ever they have done to it it's not right it flys like a bag of **** motors keeps losing power will not hover only getting 10 min from the battery main chip on the pcb board still getting red hot with in sec on tuning it on imu is say the mc is to hot so its back to DJI it go's