As many, I've had issues, and was actually getting serious anxiety early on over my experience attempting to contact DJI with a problem with my gimbal/cam with unbalanced horizons. My first V+ was awesome until I drowned it in the Pacific. Replacement put me at $3k. Serious anxiety when I could not get repose from DJI for a skewed horizon. Skipping many challenging chapters, minus my level horizon frustration, DJI,CA has really stepped up their game. ...I delayed sending my latest v+ in for repair for minor horizon issues 'cause The US Open Of Surfing is taking place in my hood., and I wanna hit that! Unfortunately a day before I bounced it off of a post and separated gimbal and a few cables, One assembly pulled from the plug-in bracket so no easy fix. (For me anyway, no color matching). Sent it in Fri 7/25. Item received reply following Thurs, then later the same day I get msgs of tracking number arrival date Fri 8/1, no charge for my crash damage. That's pretty cool.