Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI after sales

Discussion in 'General Discussion' started by wolvesfc, Feb 29, 2016.

  1. wolvesfc

    Joined:
    Jan 31, 2016
    Messages:
    201
    Likes Received:
    62
    Location:
    Wolverhampton, England.
    Ok, so recently the black cable on my standard which connects the gimbal and main body detached. It took the female part of the UFL connector away from the board of the gimbal with it. I figured this must be due to shoddy workmanship.. I took it today to a local electronics expert (40 years exp) and he took one look and said 'very dry solder, very bad work'.. Up to this point I've spent a week trying to get help from DJI, all I've had is a very accusational email telling me I have to ship it at my own cost to the Netherlands and I would probably be billed for it!

    Never have I come across a company so rude and inconsiderate to its customers. I have bought £3 items from eBay and the sellers have been more helpful! They shall be getting a very annoyed letter from me, and if it was in this country I'd be paying them a visit in my steel toe capped boots... Tossers.

    On the bright side the electronics guy is fixing it for a tenner and looking into ways of extending the signal...
     
  2. Air Ontario

    Joined:
    Jan 11, 2016
    Messages:
    1,271
    Likes Received:
    493
    Location:
    U.S./ Canada
    Good deal.

    Any definite/final answer of what exactly it was? Like a ground wired or video feed, etc?
     
  3. wolvesfc

    Joined:
    Jan 31, 2016
    Messages:
    201
    Likes Received:
    62
    Location:
    Wolverhampton, England.
    It is the antenna for the FPV.. It still works but intermittently and very shaky..
     
  4. wolvesfc

    Joined:
    Jan 31, 2016
    Messages:
    201
    Likes Received:
    62
    Location:
    Wolverhampton, England.
    Just got contacted by my electronics man.. , he said some of the soldering on the standard is amongst the worst he's seen,, this doesn't look good DJI... :(