So here it is. The DJI web site lists a support number for Canadian clients, I call the number and they tell me to call DJI in USA, fair enough, but why the bogus information on the web site? So I call support, tell them I have a fatigue stress crack. I ask if it is safe to fly, they say they cannot say. I suggest to email the images to them so they can review and get back to me. I email the images and they issue RMA. So far so good. Now I ask where is my shipping label. Their next step is to close the support ticket. I ask a few more times and don't receive any replies, but I do get the new tickets closed without any other response. The person closing the tickets is identified as "Odell C". So I call their 818 number, wait 30 minutes on hold and eventually hang up. My Phantom 3 Adv has 10 hours on it and it just over 1 month old. I know I can pay the $100 CAD or so for the shipping and get this fixed in about a month, but I really feel it is their fault for knowingly providing a defective product. So they should provide an advanced RMA service, send the replacement part, or at the very least pay for shipping both ways. There are so many easy solutions to the problem, but no, they don't get customer support is important. I am not really looking for a solution, but I thought I would share my experience if dealing with DJI. This was day 1. I will post if anything changes.