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Advanced Damaged cell on battery

Discussion in 'Phantom 3 Help' started by trickys, Feb 18, 2016.

  1. trickys

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    Does anyone know what can be done or why I got a warning come up saying damage cell on the screen ? Had only just charged it and was just taking off, didn't know if it was safe to fly with it or what to do please advise


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  2. twisted1504

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    Location:
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    How many flights does the battery have on it? And how long have you owned it? Is it a DJI battery or a third party?.

    Ta
     
  3. trickys

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    Hi I've just checked it says 13 charges had it about two months yes it's the batt that came with drone, says 8 days till discharge, on app showing as 1 cell damaged


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  4. twisted1504

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    Then it's covered under warranty, contact DJI and they'll replace it free of charge, batteries have a warranty period of 3 months with upto 200 cycles, you're fully covered.
     
  5. trickys

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    I've contacted the company I got the drone from they have posted a whole new drone out arriving tomorrow ( bonus as its my birthday) talk about service am well happy.


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    twisted1504 likes this.
  6. George Strickroth

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    Location:
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    Who did you purchase the drone from?

    RodeoGeorge
     
  7. trickys

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    Got mine from catalogue company ( very ) as they have put them down in price and do 12 months interest free.


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  8. twisted1504

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    I got mine from the same place, and mine was faulty too(signal issues) I hope you have more luck with the new one, I went down the DOA route as the guy I spoke to on the phone at very said he had no idea what "these drone things" are. I thought I'd deal with the specialists lol.
     
  9. Brencade

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    Location:
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    image.png I got the same message this morning on my original battery from DJI that came with the Advanced. I took the screen shots. When contacting customer service do you send it back or what? Thanks
     
  10. trickys

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    Hi well I was lucky and got a replacement drone not just a new battery, but no one seems to know why or what can be done or if it's safe to use, only way round it is buy a new one then after a little bit send damaged one back for a replacement. I had to do the new update on drone and both battery's


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