- Joined
- Jul 21, 2014
- Messages
- 49
- Reaction score
- 1
I have a pV2+ that after two weeks, it started to drift. After hours of trying to fix it, I opted to send it to UAV direct. It took about 6 weeks, they had to replace the flight controller.
When I received the quad back, I went out side to fly. For some reason, I couldn't connect to the camera and I did not have a green light. UAV (Nathan) was kind enough to sent me an RMA for the next day and pre pay shipping back to them in Austin after working with me over the phone.
They flew the quad for a few days and had no issues. They tried it on a bunch of phones and still had no issues.
When I received it back, It worked that evening, but the next day I was having the same problem. I sent videos and pictures. I was able to send the quad back a third time after talking to a supervisor at UAV direct. They even paid shipping. I was a difficult customer. ok I was a pain. I spoke with Terry , the second tech who took the quad apart and tied the grey camera cables in. The quad came home and I put my 32 GB sandisk card in and couldn't again get a connection or a green light. I tried two other sandisk cards and they worked
Turns out I had a bad card and this had been causing the camera issues.The second and third time the quad went back, I had taken the card out.
I want to thank Nathan, Terry and Jake for their time and patience and for helping me. Great guys who were really interested in doing the right thing for the customer. I would purchase from them anytime
Jeff
When I received the quad back, I went out side to fly. For some reason, I couldn't connect to the camera and I did not have a green light. UAV (Nathan) was kind enough to sent me an RMA for the next day and pre pay shipping back to them in Austin after working with me over the phone.
They flew the quad for a few days and had no issues. They tried it on a bunch of phones and still had no issues.
When I received it back, It worked that evening, but the next day I was having the same problem. I sent videos and pictures. I was able to send the quad back a third time after talking to a supervisor at UAV direct. They even paid shipping. I was a difficult customer. ok I was a pain. I spoke with Terry , the second tech who took the quad apart and tied the grey camera cables in. The quad came home and I put my 32 GB sandisk card in and couldn't again get a connection or a green light. I tried two other sandisk cards and they worked
Turns out I had a bad card and this had been causing the camera issues.The second and third time the quad went back, I had taken the card out.
I want to thank Nathan, Terry and Jake for their time and patience and for helping me. Great guys who were really interested in doing the right thing for the customer. I would purchase from them anytime
Jeff