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Current DJI turn around time for repairs

Discussion in 'General Discussion' started by skidtrash, Aug 26, 2014.

  1. skidtrash

    Joined:
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    Location:
    West Palm Beach
    A caution to anyone thinking about sending they're unit in to DJI for repairs......DJI got my phantom yesterday and they quoted me 5 weeks to get it back without even looking at it yet!
     
  2. Redwood

    Joined:
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    Location:
    San Francisco Bay Area, California
    Here's exactly how long it took for me:

    Phantom 2 Vision+ Broken gimbal/camera and GPS module.

    6/20/14 Called DJI to get information and RMA sheet emailed to me.
    6/23/14 Mailed to DJI Hollywood from San Francisco area.
    6/26/14 UPS confirmed delivery to DJI.
    7/10/14 DJI email saying they received unit and logged into their system but not currently in repair queue.
    7/22/14 DJI email saying they logged it in the repair system.
    8/12/14 DJI email saying unit was repaired FREE OF CHARGE, flight tested and sent to their shipping department.
    8/14/14 UPS delivered my Phantom with paperwork explaining the repairs they made.

    Long wait but very happy. I was expecting a $650 repair bill.

    Hopefully this gives you an idea how long the process could take. Good luck!
     
  3. HarryT

    Joined:
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    Location:
    Warrington, UK
    Might want to consider buying from a "tier 1" dealer who does warranty repairs themselves. I bought my kit from Heliguy in the UK, and they turn around repairs in a few days tops.
     
  4. Sketch6995

    Joined:
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    Location:
    Colorado, Western Slope
    Dan at Helihobby in Reseda california recieved mine on a friday, replaced the motor on saturday and sent it back on monday. i received it by the next friday. 1 week turnaround i was flying again 7 days later and the bill was 130.00, and i live in Colorado.
    very happy with their service.
     
  5. skidtrash

    Joined:
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    Location:
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    little update..my experience is going kind of like @redwood ...... 3 weeks now and my unit was just checked into que....I am spot "L" which leads me to believe that I have to get to "A" 12 spots before my phantoms even looked at