A caution to anyone thinking about sending they're unit in to DJI for repairs......DJI got my phantom yesterday and they quoted me 5 weeks to get it back without even looking at it yet!
Current DJI turn around time for repairs
- Thread starter skidtrash
- Start date
Here's exactly how long it took for me:
Phantom 2 Vision+ Broken gimbal/camera and GPS module.
6/20/14 Called DJI to get information and RMA sheet emailed to me.
6/23/14 Mailed to DJI Hollywood from San Francisco area.
6/26/14 UPS confirmed delivery to DJI.
7/10/14 DJI email saying they received unit and logged into their system but not currently in repair queue.
7/22/14 DJI email saying they logged it in the repair system.
8/12/14 DJI email saying unit was repaired FREE OF CHARGE, flight tested and sent to their shipping department.
8/14/14 UPS delivered my Phantom with paperwork explaining the repairs they made.
Long wait but very happy. I was expecting a $650 repair bill.
Hopefully this gives you an idea how long the process could take. Good luck!
Phantom 2 Vision+ Broken gimbal/camera and GPS module.
6/20/14 Called DJI to get information and RMA sheet emailed to me.
6/23/14 Mailed to DJI Hollywood from San Francisco area.
6/26/14 UPS confirmed delivery to DJI.
7/10/14 DJI email saying they received unit and logged into their system but not currently in repair queue.
7/22/14 DJI email saying they logged it in the repair system.
8/12/14 DJI email saying unit was repaired FREE OF CHARGE, flight tested and sent to their shipping department.
8/14/14 UPS delivered my Phantom with paperwork explaining the repairs they made.
Long wait but very happy. I was expecting a $650 repair bill.
Hopefully this gives you an idea how long the process could take. Good luck!
Might want to consider buying from a "tier 1" dealer who does warranty repairs themselves. I bought my kit from Heliguy in the UK, and they turn around repairs in a few days tops.
Dan at Helihobby in Reseda california recieved mine on a friday, replaced the motor on saturday and sent it back on monday. i received it by the next friday. 1 week turnaround i was flying again 7 days later and the bill was 130.00, and i live in Colorado.
very happy with their service.
very happy with their service.
little update..my experience is going kind of like @redwood ...... 3 weeks now and my unit was just checked into que....I am spot "L" which leads me to believe that I have to get to "A" 12 spots before my phantoms even looked at
