So here is the story. I was flying my P3P in my neighborhood. The location I picked was away from people in an open field. The sun was setting and I thought I would get a photo of the sunset with my town's water tower in the foreground. So I ascended to approximately 50 meters and positioned my drone about 50 feet from the tower itself. At this moment in time I had 12 Satellite signals. Instantly it dropped to 0 and I lost signal... No big deal I thought. Signal will come back, right. Wrong. Signal did not come back even after attempting to reposition myself in relation to the drone, which was 150 meters away from me. Then I got a weak signal that said it was initiating a fly-home because it lost signal for more than 10 seconds. before I could stop it, it lost signal again. Then I got a signal just in time to see it spiral out of control and then the image went black. So I tracked down the unit, which was in piece. In it's attempt to fly-home, it struck the water tower, inverted and then sped to the ground at fly-home speeds. I brought the unit home, contacted support and copied the logs. In reviewing the logs I noticed something. The fly-home was initiated at 50 meters, however my fly-home altitude was set at 30. The impact occurred at 50 meters, not 30. So the unit failed to descend prior to flying home. Given the dimensions of the tower, had the unit descended, it would not have impacted with the tower. In talking with support, they were incredibly helpful. I mean this guy was the nicest CSR I have ever spoken to. He made me feel a lot better about my situation. Then I received the invoice which stated, "NON -WARRANTY AS A RESULT OF THE FLIGHT LOG ANALYSIS" So I called DJI and asked about the fly-home. No kidding, I was told that none of that mattered because the unit hit an obstruction. Collisions are immediately a NON-WARRANTY issue. I reiterated the 30 vs 50 meters issue. The lady talked over me, shut me down, was incredibly rude (almost like a debt collector) and demanded I accept their terms. I didn't. SO she "escalated" it to a supervisor who is offering me a 15% discount on the $500 repair. So my question is, do I "suck it up buttercup" and pay the bill then invest in some 3rd party protection plan, or should the unit have descended before flying home and thereby give me some justification in not wanting to pay the full tab. And for the record, I am not against paying something, but I just feel that had it descended, a lot of this would have been avoided.