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Black Pearl Battery Recall 05/09/2014

Discussion in 'FPV (First Person View)' started by twodips, May 9, 2014.

  1. twodips

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    Just received this email:

    Dear Valued Customers,



    It has been brought to our attention by SZG Flysight – Manufacturers of the Black Pearl 7” FPV monitor that some of the batteries recently produced were under performing and slowly discharging over time, lessening the batteries effective life. SZG Flysight has issued a recall for these batteries. Please follow the linked video and the attached PDF for instructions. SZG is only asking that you send back the battery board to us and discard the battery. Please remove the battery board is shown in the video and the recall notice and contact customerservice@troybuiltmodels.com to obtain an RMA number to send back your battery board for replacement.



    VIDEO showing battery board removal



    https://www.youtube.com/watch?feature=p ... zEDE7wzy40





    IMPORTANT- ALL BATTERY BOARDS MUST BE RECEIVED BY TBM BY NO LATER THAN TUESDAY MAY 20th. We need to have these back in the MFG’s hands by the end of May, so it is imperative you have them back in our hands by May 20th.



    We are sorry there is an issue with the product, but we are happy to work with a company as forthcoming as SZG.



    If you have any questions, comments or concerns, please contact us.



    Thanks,



    -Bill Badnaruk

    Customer Service Manager
     
  2. tomic

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    Location:
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    that video is private
     
  3. ElGuano

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    Moved to FPV forum.
     
  4. mattcrane

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    Soooo I wonder about any of us who have purchased the monitor or spare batteries from other retailers?
     
  5. twodips

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    I would guess it would include you as well. I'd contact Flysight for information.