I really hate to do this because they offer some awesome products and I've heard them spoken highly of by other customers. However, here was my experience with dslrpros. I was looking to purchase an additional P2 and was looking at dslrpros as a potential vendor. While looking at their site, I noticed a smartphone gimbal which I thought would be good to video my children with. I purchased it but upon receiving it realized it would not hold a note 3. I called and asked if I could just exchange it for a hard case for my existing P2. They said sure, and we're very friendly and professional. I sent the gimbal back in and they received it within a week. After waiting three weeks with no news of the pending exchange, I made a call to their office. They apologized and said they were issuing a coupon code for the exchange as we were speaking. Two days after that I still hadn't received a coupon code so I called again and got somewhat stern. They said they were working on it as we were speaking. I still didn't receive it until sent an email explaining I would be posting a review on this forum describing my experience. When I finally received it I purchased a handheld gopro gimbal instead because in the month I had been waiting I had already purchased a case else where. After all this I still wasn't going to post this... mistakes happen. I understand. However when I received my gimbal all the packaging was not labeled dslrpros. In fact, there was nothing to make you think it could be from dslrpros. Even the return address was to an individual's house. All of the packaging including the gimbal itself said feiyu tech. I have no problem with feiyu tech but just wondered if they just rebranded their products or if I have received the wrong gimbal. I emailed and asked. No response. I asked on the original introductory post on Facebook for this product if dslr gimbal was just a re brand or if I had received the wrong product. The post disappeared. I chalked it up to a glitch. I posted it again. It disappeared. I was about to post a third time and I found myself unable to make comments on their Facebook page. I have been blocked for asking a simple question. This is unacceptable and I just wanted everyone to know. The gimbal however is very good. I just wanted to make sure I had the right product.