Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

  1. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    I just had a couple new batteries come in and now not only do I have the LED brightness issue which was just a consistency concern, I now have a concern of safety.

    All of the new batteries that just came in do not slip in to place like ones I currently have.

    I can take one finger and push my other batteries in and they snap right in and dont even have a nano-inch of movement.

    The new batteries, if I don't take extra special care snapping it in, it will have a large gap on the bottom and I am almost certain would fall out mid-flight. I can manage to get it in and hold in place using two hands and making sure it's perfectly flush but even then it has some wiggle movement that my good bats don't have. It seems locked that it wouldn't be a problem but it's not the safest feeling in the world.

    Now this is on 4 batteries. I remember reading, at least a couple times of people with this issue, but I brushed it off as usual until it happens to you.

    I called DJI and they told me to make a video of it and send it to them and I did. I might post the vid on YouTube and if I do, I'll post it here later but was wondering if anyone else has experienced this. Anyhow, these are being replaced by DJI so no harm but still, so much strangeness!
     
  2. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    Dude same exact thing going on here!


    Sent from my iPhone using PhantomPilots mobile app
     
  3. Stevie_UK

    Joined:
    May 3, 2016
    Messages:
    105
    Likes Received:
    25
    Location:
    Northumberland
    Best way to install batteries is pushing em in, or holding the two buttons and pushing them home? Mine are very difficult to push in till they click. I do notice a slight gap when they're in, but they're definitely in tight (I make sure!). I'll check tomorrow for any deviation between how well my new ones go in compared to the one that came with it. I wish there was no gap though as it has been a concern from day one for me.

    I watched a video by another poster on here earlier today where he could release his battery with only one finger on the upper catch switch - that looked well dodgy!
     
  4. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35



    Sent from my iPhone using PhantomPilots mobile app
     
    Jussaguy likes this.
  5. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    I just made a 6 minute video to send to DJI R&D upon their request.

    I am sending it to them now.

    When I am done, I will post that video here.
     
  6. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    I just talked to DJI. They want me to send a video, they will send to their tech support, if approved they will create a RMA. I sent back the batteries then they send new ones. Takes 3-4 weeks total. WHAT IN THE F. That's some of the worst customer service ever.


    Sent from my iPhone using PhantomPilots mobile app
     
  7. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    Please post your YouTube link. Very curious.


    Sent from my iPhone using PhantomPilots mobile app
     
  8. Stevie_UK

    Joined:
    May 3, 2016
    Messages:
    105
    Likes Received:
    25
    Location:
    Northumberland
    Just checked my batteries, new and old, all seem to fit the same, slight gap, tiny wiggle in and out and a slight wiggle up and down, all the same and all the same brightness. They're still a snug fit and locks definitely keeping them well in place.

    My old batts serial number 082AD3, New ones starting with 082AD4. Be worth noting which are good/bad batteries.
     
  9. Waxings

    Joined:
    May 11, 2015
    Messages:
    126
    Likes Received:
    13
    Don't get me started. I'm just now starting to calm down.


    Sent from my iPhone using PhantomPilots mobile app
     
    John N Kronyak likes this.
  10. fcat

    Joined:
    Feb 11, 2014
    Messages:
    85
    Likes Received:
    53
    Ive got the same problem too. I just took delivery of two spare batteries that i used two different half price codes for. The first battery came FedEx from China and the 2nd one came FedEx from i think GA! both neither have a positive "click" and have movement.

    Wonder if all the people that got the half price code batteries were shipped batteries that weren't upto 100% quality control wise that DJI didn't know what to do with!?
     
  11. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    my video


    Sent from my iPhone using PhantomPilots mobile app
     
  12. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    **** it didn't mean to post it twice lol. Just so furious


    Sent from my iPhone using PhantomPilots mobile app
     
  13. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    Don't be furious. Perspective. It's just a thing.

    I'm on my way to pick up my daughter from child care and I am going to visit my friend at Drone's Plus who is one of their best engineers. I will report back his thoughts on it in a couple hours.

    Have people with this issue flown with them?

    I would place a bet that most of the "my bird just fell out of the sky" people were people that didn't check the battery well before sending it up. If not seated properly, even if it doesn't fall off, if it loses connection to just one pin, BYE BYE. It doesn't need to fall out.

    The movement is a legit concern and anyone that comes in and says "dont you people just fly", please just keep it to yourself. Yes we do, and we would like to keep it that way.
     
  14. fcat

    Joined:
    Feb 11, 2014
    Messages:
    85
    Likes Received:
    53
    Mine don't even click in like that, i have to press the top and bottom buttons to get them to actually Click IN!
     
  15. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    I put mine up in the air with autopilot and it seemed to fly well I'm just concerned


    Sent from my iPad using PhantomPilots mobile app
     
  16. Stealthmatt

    Joined:
    Jun 22, 2013
    Messages:
    381
    Likes Received:
    141
    edit: removed poinltless top bit :( sorry didn't think people got so worked up.

    However, this is troubling.... maybe you could use some double sided tape foam and leave one side with the wrap on....or if you can find it single sided tape foam?... just applied on the battery side...I wouldn't be happy with that gap/looseness though.
     
    #16 Stealthmatt, May 5, 2016
    Last edited: May 5, 2016
  17. xgaul

    Joined:
    Mar 1, 2016
    Messages:
    223
    Likes Received:
    35
    So your post was pointless. Moving on.


    Sent from my iPhone using PhantomPilots mobile app
     
    fcat likes this.
  18. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    Just left Drones Plus and my boy gave me answers.

    Mostly good. Will post when I'm home exactly what he said.

    *Im only posting the pic because of the inherent skepticism around here.
     

    Attached Files:

  19. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    Dude, I like you, so I say this with a TON of conviction.

    First, you posted the same thing with the brightness issue which, by the way I have a definitive answer on, no issues there AT ALL. Will explain when I get home.

    But if you "fly with a gap" you are risking your bird and everyone under it. Nobody here is suggesting flying with a gap and if you do, whoever you are, directed at nobody, you're an idiot and shouldn't operate a toaster let alone a flying machine.

    This issue isn't a gap, it's a small wiggle. If there is a gap, you haven't installed the battery and if one single pin disconnects, bye bye birdie.

    The issue here is the wiggle room and if it can lead to more problems. I didn't want to post this now but had to correct that info in case someone saw it and said "I have a gap, he says it's safe".

    DO NOT FLY WITH A GAP!!!!!
     
  20. Stealthmatt

    Joined:
    Jun 22, 2013
    Messages:
    381
    Likes Received:
    141
    Lol that wasn't me man in the orginal one, I copied it from the guy who posted in the battery led light issue - cause I thought it was funny how it got you so worked up - notice the smiley faces at the end!!! :) ;) :D:sunglasses:

    Edit: iv deleted it - people didnt think it was funny,

    Everyone does need to relax around here :)