Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Battery Replaced by DJI

Discussion in 'Pro/Adv Discussion' started by Jeff48920, Sep 4, 2015.

  1. Jeff48920

    Joined:
    Jun 25, 2014
    Messages:
    1,017
    Likes Received:
    502
    Location:
    Pomona, IL
    On August 24 and according to the HealthyDrones.com website analysis provided by Eran Steiner, one of my flight batteries was showing mad amounts of major and minor deviations in cell 1.

    I did the deep discharge to 8% and recharged, no improvement. I wrote to DJI Support in LA and discussed my concerns about the data as shown by HealthyDrones. They did not ask for copies of the flight logs but issued an prepaid RMA label for FedEx. I sent the battery back to DJI. I just could not bring myself to fly that battery based on the severe deviations shown by HealthyDrones analysis. My other batteries show no similar problem.

    I'm happy to report than in less than 10 days total from my first inquiry until today's response, DJI received my battery, analyzed it, found the cell was defective and will be sending me a new replacement at no cost to me. Great turnaround thanks to DJI LA !

    Very special thanks to Eran Steiner and his HealthyDrones analysis program. Without your fantastic work, I would never had seen the abnormality.
     
    cmyk22, Steve Shead, dirkclod and 2 others like this.
  2. TnHwyman

    Joined:
    Jun 3, 2015
    Messages:
    81
    Likes Received:
    17
    Location:
    East Tennessee (USA)
    Jeff,

    Positive effort pays off again. I'm very happy for your ending results.
     
    Jeff48920 likes this.
  3. AlmostTan

    Joined:
    Jul 22, 2015
    Messages:
    164
    Likes Received:
    65
    Location:
    San Diego
    Impressive! Thanks for keeping us updated!
     
    Jeff48920 likes this.
  4. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,219
    Likes Received:
    914
    Location:
    Indy, USA
    That's great news!

    Two thumbs up for HealthyDrones.com .....
     
    TnHwyman and Jeff48920 like this.
  5. Dirby

    Joined:
    Mar 14, 2014
    Messages:
    816
    Likes Received:
    128
    Location:
    Dothan Al
    well done.
     
    Jeff48920 likes this.
  6. snerd

    Joined:
    May 5, 2015
    Messages:
    2,633
    Likes Received:
    1,585
    Location:
    Oklahoma
    Nice! Finally, a good story of customer service from DJI, and crickets! Only 6 replies to good news. Proving once again that bad news is the story maker.
     
    Jeff48920 and unclejas like this.
  7. 2nd2non

    Joined:
    Jan 14, 2015
    Messages:
    796
    Likes Received:
    208
    Location:
    Orange County, California
    Reply 7- great news!!! Haha
     
    Jeff48920 likes this.
  8. Bryce

    Joined:
    Jun 13, 2015
    Messages:
    445
    Likes Received:
    95
    Good news... Wonder when you'll actually have the new battery?
     
    Jeff48920 likes this.
  9. MarkEngland

    Joined:
    Jul 13, 2015
    Messages:
    75
    Likes Received:
    42
    I had exactly the same issue but I contacted the supplier where I purchased the battery. Showed them the healthydrones data and they swapped the battery on the spot.
     
    Jeff48920 likes this.
  10. m0j0

    Joined:
    Dec 26, 2015
    Messages:
    1,533
    Likes Received:
    530
    Took a battery back to best buy. Done deal. Replaced on the spot.