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Battery Defective

Discussion in 'Phantom 2 Vision + Discussion' started by rbarghini, Jul 4, 2014.

  1. rbarghini

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    Hi group,

    While in flight, the Klaxon alarm has gone off twice now at or around the 70% battery level. After it alarms, it begins to auto descend regardless of any throttle input... I cycled the battery at 20 flights per DJI's recommendation in the manual - it only has 24 flights on the battery. I'm assuming this battery is defective as Cell 2 Voltage (compared to 1 & 3) is a clear indication that it is.

    This is the battery that came w/the Vision Plus when I purchased it.

    Thanks,
    Ron
     

    Attached Files:

  2. Dirty Bird

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    Contact the dealer, explain the situation, and request a replacement.
     
  3. rbarghini

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    Thanks Geert and Dirty Bird for the quick response! I feel better knowing that I'm not the only one w/this issue. This is my first real problem that I've had so far between my P2V and P2V+.

    I will be sure to contact DJI for a replacement.

    Thanks,
    Ron
     
  4. rbarghini

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    Update - I mailed in my defective battery on July 18 and nearly two months later, I finally receive the below message stating they're sending me a replacement battery free of charge.

    Alex R. (DJI Technology)

    Sep 17 09:11

    Your PHANTOM 2 BATTERY unit has been replaced new. You will not be charged for this replacement and we are sending your unit to our shipping department. You will receive a tracking number once it is shipped.

    Thank you and have a wonderful day!

    DJI North America
    Lead Technician
     
  5. skyhighdiver

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    I see your not flying the newest firmware as the low battery settings are no longer adjustable :roll:
     
  6. rbarghini

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    skyhighdiver,

    My initial post was made on 7-4-14, so of course I didn't have the newest firmware - it wasn't made available then! Duh :roll:

    ...and it's you're, not your :roll:
     
  7. skyhighdiver

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    Duh my bad just was reading the post not the date sorry :oops:
     
  8. rbarghini

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    No hard feelings.