Batt don't charge and about range in city area

[misuzu1000]

I have my first dji phantom 3 Pro yesterday and this is my first flight after 3 flight (everytime i landing at 30 percent) i fully charge my batt (after land the batt was very hot which is normal i guess but i wait untill it cool down before charge everytime) but after finish my third flight the batt wont charge even i plug it for 3 hours already
it only show 3 blink green light at the last indicator (refer to manual it said batt is overheat) but even i live in Thailand (quite hot right now) I would say that the batt is not that hot quite cool actually
Second is I have curiosity about the range of P3 i have fly from my house and the village (3 floor house) i can fly only 1000 m max and the radio signal lost already ... is it normal? and the worst thing is some direction only 500m (if i fly in theto direction that the house will block the sign of P3 and might block signal)
In conclusion
1.My batt wont charge due to it said overheart (even it already cooldown) how can i resolve this problem or do i have to contact after sale service to clam warranty.
2.About range 500-1000 m is normal if fly in the city area? with no high buiding

 

[misuzu1000]

ok the batt problem is solve i put it in the refrigirator
now about the distance of radio signal any idea or sugeestion

 

[robinb]

What type of city ?

 

[N017RW]

Duplicate post.

 

[4wd]

You need the antenna side of the controller pointing quite accurately towards it.
Any obstruction will greatly attenuate the signal, you need effective line of sight even when you can hardly see it anymore, flying high or getting a good vantage point to stand yourself will help.