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App will not recognize new Phantom 3

Discussion in 'Pro/Adv Discussion' started by MC_, Jul 24, 2016.

  1. MC_

    MC_

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    I crashed my P3P :(

    I got a replacement P3P :)

    The DJI Go app will not recognize the new bird :( The RC and aircraft connect, but the app does not enter camera view.

    Any ideas?
     
  2. WWK888

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    Check for updates.


    Sent from my iPad using PhantomPilots mobile app
     
  3. Wibble

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    I assume you paired correctly?
    I had the same problem but in my case the USB port on my 300A controller stopped working suddenly. No warning at all.
    Check your lead and if you have a 300A controller it just might be the port!
     
  4. MC_

    MC_

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    Thanks for the quick responses!

    Yes I do have the latest version of the app. In fact, I just tried deleting and re-installing the app but that did not fix the issue. Now instead of the ghosted out "Enter Camera View" button I see a "How to Connect" button.

    By "pair correctly" I assume you mean: power on RC, then bird, then app. Yes I did that, to no effect.

    If it maters, I'm using a full replacement kit - brand new bird and RC. The RC model is: GL300C.

    Any more ideas?!
     
  5. WWK888

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    Maybe you have to register a new account?


    Sent from my iPad using PhantomPilots mobile app
     
  6. MC_

    MC_

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    Ok here is what finally got it to work:

    With the USB cable plugged in to the RC and phone (iPhone 6+):

    - power on RC
    - power on bird
    - unplug USB cable from phone and RC, then plug back in

    The last step is what seemed to do the trick. Thanks again for your help. Now it's time to upgrade FW and do some flying!