Would you believe this from DJI
I emailed a reply to DJI asking why I had been substituted with a used item
and they said
Dear Alex,
Thank you for contacting the DJI Technical Support from the Netherlands.
I have looked up what has been done in your repair cycle and it seems that your Remote Controller has been swapped because the old one was malfunctioning. That is why you don't have your stickers on it.
Furthermore, we apologize for the error in the address but we do not reimburse you for your travel expenses, I am sorry to say.
I then received 2 emails saying the ticket was now closed
So ticked off