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Professional 4K Camera broken?

Discussion in 'Phantom 3 Help' started by JoakimL, Sep 15, 2015.

  1. JoakimL

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    Hi there! I have run my DJI Phantom 3 Professional 4K now for a few weeks, and it works great. But yesterday when I'd run as was the movies and pictures like this. (see attached download link). What can I do about this? The drone has never been crashed.
    DJI_0001.jpg and 1 more file
     
  2. Meta4

    Meta4 Moderator
    Staff Member

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    A mystery to me but we have some smart people here ...
    To save people downloading that file, JoakimL's camera output is striped like this:
    [​IMG]
     
  3. JoakimL

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    and the video is even poorer quality!!! And darker!
     
  4. rockydog

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    Any chance it's a corrupt sd card?
     
  5. Dronason

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    Is a picture of good quality or both are bad (photo & camera)?
    That would help to know if it is related basically to the camera.
     
  6. RoyVa

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    Do you see the same thing on the FPV view?
     
  7. Altanore

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    Check the ribbon cable around the gimbal, looks like it may have come loose from one of the connectors.
     
  8. MacDre

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    The stropes go through the whole picture. I have similiar stripes black vertical but only in overexposed bright fragments of footage. I asked dji sup team for help. Will see. I heard it might be hardware issue. But what?
     
  9. burlbark

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    That is the same thing I have in a video of mine. I am working on a fix for it. Mine happened on the 5th flight with no crashes on a Photo shoot for Showtime. It was about 13 minutes into my video and it appears to be an over heating issue. 3 of the 5 processors that are supposed to be heatsinked in the gimbal are not making contact with the top heat sinking case.

    Jeremy
     
  10. bbfpv

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    I assume you're referring to something other than the over exposure warning?
     
  11. MacDre

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    Dear bbfpv, have mercy please. I wouldn't bother anybodys head with overexposure lines. This is my problem. You can see it in photo.
     

    Attached Files:

  12. MacDre

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    Nice the problem has great chance to be solved. DJI tech support from Hong Kong agreed to exchange whole gimbal camera set. By the way I bought it via Hong Kong Helipal. They recognized this issue in a second. Funny in parallel I made an official mail to european service and did not even get the reply. They neede for the decision just one shot of raw file. I will keep you informed.


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  13. MacDre

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    Problem solved by free camera replacement by DJI tech team Europe.


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