I've been waiting 3 weeks for an RMA refund on an order placed June 13, 2015 that was never fulfilled. Not happy with DLSRPros sitting on quite a bit of money while I have no product.
Received an e-mail from DJI regarding my just out of the box Vision+ with gimbal issues that I've been trying to have resolved for 1 month, 4 days:
Dear XXXXX,
Thank you for your reply. I am sorry but I am afraid we can't exchange this unit for you. Please kindly refer to our after-sale...
I'm hoping the Hubsan X4 Pro or the Parrot Bebop are going to live up to the hype. Might even do another Ardupilot based video platform. I like what DJI has for products but whoever is supporting these products needs to go find another job as they lied on the app.
At least I receive a response...
I just bought a Vision+ which had gimbal issues out of the box. Been trying to get it replaced through DJI since May 6 when I received it and sent them an e-mail May 9, and May 11th and attempted multiple times to call support without success. Just received an...
The craptacular customer service continues, just received the following e-mail after another bout of trying to get this fixed. Recall I received this on May 6, on May 9 I notified them of the issue via e-mail and again on May 11th. I also had a local DJI employee verify that there is no damage...
Feel sorry for anyone that bought a DJI product and it wasn't 100% functional. I had this happen and It's been over a month trying to get it resolved and they had the gonads to say:
Dear XXXXXXX,
Thank you for your reply. I am sorry but I am afraid we can't exchange this unit for you. Please...
Mine settles down after startup. But it will start just dropping 10-15 degrees and going back to 45 down over and over. Then it will stop. I can't recreate it and it seems to be completely random. If I fiddle around I'll get it to do it about once every hour or so. Absolutely no good if I...
I just tried to recreate the issue and nada, can't do it so it's intermittent. Anyone have any ideas? On startup the camera shutters and makes a bunch of noise for about 5 seconds then settles. When I carry it around the house occasionally I can hear a buzz from the gimbal. When I initially...
Since I couldn't get ahold of them on the phone I had no choice to go to paypal. Going through paypal does the same thing that I was trying to do through DJI, you still have to send the item back to the seller before they will credit your account.
It's incredulous that I was sent a defective...
I bought a Phantom 2 Vision + directly from phantom (received it on May 6). The gimbal acted funny on startup so I e-mailed support china and USA and was told I had to call them. After several calls and sitting on hold forever I gave up and started a paypal claim. If I turn on the phantom and...
I bought a Phantom 2 Vision + directly from phantom (received it on May 6). The gimbal acted funny on startup so I e-mailed support china and USA and was told I had to call them. After several calls and sitting on hold forever I gave up and started a paypal claim. If I turn on the phantom and...
http://www.banggood.com/Hubsan-H109S-X4 ... 14223.html
At 499 I'll be selling my Vision 2+ and never looking back! Dji's support is bad, reminds me of Micron and Gateway computers back in the mid 90's. Dell came along and at the time had great support and wiped them out.
A few things that come to mind to help prevent flyaway's.... I think DJI could do either of these if they wanted to:
1. Don't allow the phantom to arm until GPS lock is obtained (make it user configurable for those that don't fly GPS hold).
2. If the home point is further than a user...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.