I had to email a picture of the return receipt and they refunded my DJI care. They won't transfer it, you have to get a refund and buy a new policy for your new Phantom.
I had a standard that had this error so i returned it and upgraded to a p3p.
Today on its third flight it first showed a sensor error and told me to restart, then gave me the compass stuck error. Running the latest firmware and everything has calibrated without error. I haven't bothered to...
I will do that when I get home as well. Thanks for your help!
BTW, I am not trying to sound negative about DJI. I know they are overwhelmed right now with new users and I am part of that problem.
The craft itself is an engineering marvel that goes well beyond my comprehension. How so many...
Yeah, after 3 restarts the ac took off with out the error and seemed to perform fine. Healthy Drones showed no compass errors during the flight. I have not been able to get out since then.
I have not checked the IMU screen for compass values but I will today as soon as i get home. What...
I am concerned that no one at DJI seems to know what causes the "compass locked" error. At least no one I have talked to. It may be a hardware issue (DJI chat) or a firmware issue(DJI phone support) or just a false alarm(DJI rep on DJI forum). I should send it in or wait for the firmware...
Well, I updated as prompted when I first set up the ac on November 28th but my app says unknown firmware when I checked yesterday.
DJI says this is due to server reconfiguration and will be fixed soon.
Well I called DJI today and the tech told me that they are having a lot of these issues and they are pushing a new firmware this week that should correct it. She insisted that they are rolling out 1.8.10.
Anyone else hear about a new firmware update?
I had this problem for the first time yesterday. Maybe it just is a problem for Stus?
Just kidding, I found other threads in this forum with folks having the same issue and no one seems to have a definitive answer. DJI chat was not helpful either. They told to me calibrate everything again...
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