Recent content by Rotorpixel

Yes, Canada Post is known to sometimes deliver on weekends around busy periods and holidays (October 13 is Thanksgiving in Canada). Keri

The Fedex service that you've paid for normally takes "5 business days" to deliver to US destinations. The Canada Post service that we're using takes "4-6 business days", and typically actually takes 3-5 business days... even faster than they advertise! Customs delays can happen on any package...

Above is all that I got out of what you wrote. Thanks for contributing another useful moan, tedw123. Nothing has gone wrong! We're still working on them. Packaging, checking through email history for every person's order (in case of address changes, overlooked cancellations, colour changes...

It's not really a crap shoot, Happyflyer. I can confirm with 100% certainty that we have more than enough units to fulfill all of the remaining backorder. We are now working as quickly as possible to create ~100 shipping labels (and contacting those who have chosen slow un-trackable services...

We've finished assembling enough units to ship out ALL of the remaining backorder, but before they're boxed up, they still need to be properly tested (connected directly to a P2V to confirm stabilization, proper pitch control range, and range of motion test). This should all be finished by...

We've almost finished processing 100 orders today, so we'll be at XXXXXX3400 by this evening, then clear out the rest of the backorder next week. If you are within the 3300-3400 range and haven't received a notification yet, it's because there are NO problems with your order, so you'll receive a...

John10Yes - I can't apologize enough for missing your emails... there are so many that have been missed now that it's difficult to determine which have been resolved, and which still need attention. Can you provide me with your order number, so I can look into the email(s) that you've sent, so...

I should point out that the "2 weeks" that Geert mentions, is more like 3 weeks now, due to a bit of delay in delivery of the latest batch of gimbal control boards (Thanks to DHL brokerage service!). All other components are standing by, pre-assembled, waiting for boards to be installed, so once...

I believe that another 30 went out today. And, we're hoping to have at least another 50-80 go out by Friday as well. Shipping is finally picking up! Keri

Sorry for the temporary hiccup in email service - our mail server is back up and running now. Don't worry to anyone who has requested refunds - they're being processed tonight. Keri

Since there has been some discussion about the "other" gimbal that is going to be released in the future, here are a few things to remember about our Rotorpixel gimbals that make it more of an investment, than an all-in-one gimbal with proprietary camera: -The frame intentionally holds the...

For those of you waiting for some announcement from the ghost of Colin Guinn, just remember that the current FC200 camera alone right now is $500. Also, we have plenty more gimbals to ship out, which will have to wait until Monday - disappointingly, we only made it to #XXXXXX2380 today (the...

There's lots to respond to here... When have I said that we have no user input? We have several P2Vs that we've been testing with since long before we began taking pre-orders, in addition to the several gimbals that were sent out to other colleagues in the industry. All of these initial...

Would you prefer that we blindly manufacture and ship out as many as possible immediately, like the Taco people have done? I don't think so. We actually care about our product working well, out of the box, with no user input, and that is not an easy feat to accomplish because of the inevitable...

In my last update, I mentioned that a batch of gimbals was shipping out this week. I was hoping that would be Monday/Tuesday, but there have been a few users with a vibration problem, particularly when pointed straight down. This has not been an issue for all units that have shipped out, and the...