Recent content by mchernis

  1. M

    Frustrated with DJI

    Well, 10 weeks after DJI received my bird, I've finally received notification that they have shipped my Phantom back. I'm happy about this but it took them TWO full weeks to hand it over to Fedex after sending me an email two Fridays ago saying they replaced a faulty compass. So, it takes...
  2. M

    P3 Battery Life

    Interesting. Hopefully, it is just conditioning the battery as I have not been flying aggressively at all. If I have the time tomorrow, I'm going to do a P2V3 vs. P3 battery life contest. I'll charge up both birds, make sure the video settings are the same, and record the battery life while...
  3. M

    P3 Battery Life

    I got my P3 last week and have taken it out for 4-5 flights using my Nexus 7 and the newest Android app. I have NOT upgraded to the new firmware released today and for the most part everything seems to work properly. However, I'm not experiencing anything close to the 24+ minute battery life...
  4. M

    Are you happy with your P3

    Yes. Finally something to do with that Nexus 7 tablet that has been sitting in a drawer. Really nice to just hook the device to the controller with a cable vs. needing to deal with all the wifi nonsense we had with the Phantom 2. Also, like the new controller MUCH better--the extra buttons...
  5. M

    Frustrated with DJI

    The irony of all of this is that just today I got an email from DJI saying my P3 has shipped and will be delivered on Wednesday! Not a word from them on the P2V+ but at least I'll have something to fly. A bit of a bummer because I wanted to sell the P2 to pay for the P3 but I can't really...
  6. M

    Frustrated with DJI

    I really love these guys. Out of nowhere I got an email from DJI: ------ Your request (114825) has been updated. To add additional comments, reply to this email. R. G. (DJI Technology ) Apr 25, 13:32 customer response - placed back on hold DJI North America --- Anyone care to decode...
  7. M

    Frustrated with DJI

    Bravo! I don't know much about the 3DR Solo but can safely say the experience I'm having with DJI is far more trouble than it is worth! Mark
  8. M

    Frustrated with DJI

    Aggressive, but interesting. I usually don't conduct business that way but I've tried to do everything else possible to get their attention without success. I thought about ordering a new one and using it until the old is fixed and then returning it. Unfortunately, the DJI return is pretty...
  9. M

    Frustrated with DJI

    I did call the B&H folks who were sympathetic but said there was nothing they could really do. Ugh. I've called and written DJI everyday this week and keep being told "We are forwarding your request to the appropriate department to respond." Unfortunately, after doing that they close the...
  10. M

    Frustrated with DJI

    Good idea. I will call the credit card company and see if there is anything they can do. Also, I think I will step up the calling -- to every 2 days - to see if I can push them at all. I can't tell if they are just totally overwhelmed or simply don't care. Mark
  11. M

    Frustrated with DJI

    Unfortunately, I doubt I have much of a legal claim provided they ultimately return it in working order. And, I'm sure the hassle/cost factor of chasing them legally would cost more than a new drone. ;-) There service is remarkable bad though. When you talk to them about it -- they...
  12. M

    Frustrated with DJI

    Sure. I was one of the foolish adopters when the 3.10 firmware came out and installed it immediately. About a day later, DJI issued a bulletin suggesting folks downgrade back to 3.08 firmware because of an unspecified problem with 3.10. I did this as well and the drone was fine -- I should...
  13. M

    Frustrated with DJI

    Totally agreed. I've always been a gadget guy and an active purchaser of consumer electronics, photographic equipment, and other items that sometimes need mail in repair. But, I can't remember the last time I needed to wait 1/4 this long to get something repaired that was so new AND was...
  14. M

    Frustrated with DJI

    Have any of you had any luck getting decent service from DJI. On February 24th, I shipped my Phantom 2+ back to DJI after a firmware upgrade failed and left it unusable. At the time, the drone was about 8 weeks old--it was a holiday gift- and was in perfect condition (less than 5-6 hours in...
  15. M

    Compass calibration with 3.12 Red Lights

    Thanks so much. I wish the DJI guys told me to try this before I sent it back. Now, I just have my fingers crossed that when it finally comes back it is working and in one piece. Thanks, Mark