I went back and forth with them over crack on mine. I noticed it after less then a dozen flights. Pretty crazy they expect you to send it in with no insurance. The thing I couldn't accept was they won't leave my current firmware on it. They said they will update all of it before they send it...
Mine will only work when I use the apple supplied cable that came with my iPhone or iPad mini. With other cables it just stays at the how to connect tab.
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