Recent content by henryp

Thank you. We appreciate your confidence in us.

Please contact customer service at [email protected]. Include your B&H order number. FWIW, the only DJI Phantom 3 Pro we have is this one.

We're sorry for the initial difficulty and glad to know this is being resolved to your satisfaction.

I think it is more suitable for matters related to your situation to be discussed via email. I have yours. When I have an update I will reply via email.

I'm not sure how we got from why we cannot be open on Saturdays to your presumption we don't or won't hire non-Jews. We have 1000+ employees and our staff overall is as varied as NYC itself. For instance -- https://pbs.twimg.com/media/BuRzN5LCIAIbDQg.jpg

You are mistaken. The rules which oblige our closing cover our owner and his entire establishment. Hiring non-observant Jews or non-Jews is not a solution at all. If there was a way to open Saturdays I'm sure we'd have employed it earlier on our 40 year history.

Thank you. It is kind of you to say so. I am sorry to disappoint but I foresee no circumstances under which we'd be open Saturdays.

Respectfully, he is not being ignored. I have replied here, replied to his BBB complaints and engaged him via email, the route I prefer since this is, after all, between Chris and B&H.

I will send it via email.

It was shipped Oct 29th and UPS reports it was delivered 10:22am today, 11/3.

Chris's comment is correct. Most items we sell fall within our standard 30-day return policy. Those which do not (special order, custom installations, some drop-ship items, etc.) are marked, "Item is non-cancelable and non-returnable," or words to that effect on the product's individual info...

The same information is on the product information page before you put it into a shopping cart. The note says, "Availability Details: This item requires custom installation, Please allow ADDITIONAL 2-4 weeks for delivery. Your order will be charged at time of installation. Item is non-cancelable...

Chris: I am sorry for your situation and the disatisfaction it has caused. Unfortunately I cannot find your original transaction and so cannot find any subsequent order notes in our sales database. Please email the original order number (and a brief reminder note) to me at henryp[at]bhphoto.com...

Send me an email with your B&H order numbers and mention "DJOF2."

I just replied to poostik's email but this is basically what I said: I'm happy to help, but in this case I have to admit this is a product genre about which I personally know too little. I'm sharing this with Oliver C's manager and with our buyer. I found these: http://bhpho.to/ReqJIs If any...