DJI refuses to do anything to help me. All they have offered me is a 10% discount on a new drone purchase through them. I filed a complaint with DJI and spoke with one of their managers last night who told me their decision is final and they will NOT review my flight logs or open a case for...
I'm trying for this. So far I've been on the phone with DJI for about 2 hours collectively. My "case" has been escalated and I'm now in contact with a DJI manager. I am waiting on another call back from them.
Fingers Crossed
We did switch the modes on the control when attempting to gain control back, nothing worked for us though and we never had control over ascend/descend. Does a "stuck throttle" happen often on these? Am I out of luck as far as DJI helping me because the drone is over 1 year old? I'm so upset...
This is interesting. Again, and as you can see from the video I posted, we definitely did not have the throttle in the up 100% position, so I'm assuming it's safe to say that something was malfunctioning? We tried everything we could think of at the time to get this drone to land for about 15...
That's one thing I did not try, looking back I think I should have tried it. I guess I had thought it wouldn't make a difference since it was not responding to the RTH/Autoland when I tried to initiate it.
Wow, would this mean that my controller somehow malfunctioned? As you can see from the video, we had the throttle on full descend and it wasn't responding.
Hello everyone. Last Saturday, 7/21/18 I had an incident with my DJI Phantom 4 Drone. I was operating the drone from a lake-front beach, so it was very open and clear. When I took off my battery was at 70% and the homepoint was recorded prior to take-off. I took off and was flying for a few...
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