ehhh... wow. I just got my drone back from DJI, opened up the box and was amazed to find that they simply sent me what looks like a new drone!
A version 3 too, complete with remote.
And a battery... Holy smokes!!
You won't hear me complain about the $172 charge anymore or how long this process...
Not me. I just drive over it with the 4x4 that I already dipped into the cookie jar to buy :D
Thanks man!
It really is a bummer. Good luck to you and I hope you get back in the air soon.
If you contact DJI they should service it for you, no? Just be prepared to not see your bird for what feels...
Yup, that's probably the biggest reason I didn't bother calling them once I read that they want payment. I just paid right away.
It just would've been nice of them to ask if I wanted the work done before ringing up a bill.
That's the part I'm most upset about. The guy I spoke to on the phone...
Well I finally got word from DJI.
They fixed it but want $172.00 :eek:
Somehow we skipped the professional "hey it turns out we're not covering the cost... if you would like us to go ahead and fix it for you it will cost you" stage and went right to the pay-up stage. :mad:
Good luck, Colinmcr. They took mine knowing that it was over a year old. Just be prepared to be without your bird for probably 8 weeks with little to no communication from DJI in the meantime. :(
Makes sense to me but I sent it away so hopefully DJI figures it out.
I dunno if the camera's bad because it does take pics/vids but it could be a cable I guess. How I dunno because it worked when I stored it away a few months back and didn't when I took it out so I don't know how it got...
Well, it took 4 days of trying but I finally got through.
The guy on the phone was great, gotta say.
He sent me an RMA number and I'll be sending it out soon.
Question though;
In the terms listed for warranty they state:
No unauthorized disassembling, modification or installation has been...
Just so I'm clear;
The "Thank you for calling DJI. We're experiencing a high volume of calls. Please call back at a later time" is DJI's way of telling me to go F myself, right?
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