Recent content by Binh Phan

Finally got it escalated, and resolved. Thank you.

Almost 3 months already I was calm at first after 2nd months anger and frustration started showing. I see so many flaws in them after this experience. They are so amateurish. Another thing is when I bought the remote controller, the pick showed the they don't have a mobile device holder see so...

This is my first time dealing with them and it ended bad. I need to voice out, get my message out bring out bad social media until it's heard.

I did make it so clear, that I don't want the voucher. I don't want another RC, but word from the attachment "If you don't want it you can sell it". I'm so done with them.

Word of caution to everyone. DJI support and customer service gyped me $300 and from management down they wouldn't do anything about it. I'm super pissed so I have to do this to let everybody know. They lost my RC, I wait 1 month couldn't wait any longer b/c I had to go to hawaii so I bought an...

The numbers will tell. They know it themselves. In fact, I have a friend that works for DJI. He enjoys what he's doing. He agreed with me 100% that their customer service isn't all the great and that they are improving. Another friend of mine has a DJI drone he is a photographer in San Jose. He...

My apology for generalizing to "China" rooted companies. But by far, DJI is the worst customer service I have every worked with. I guess my point that I want to make clear is, you can't compare DJI customer service to american companies. For the record, my experience with comcast / xfinity has...

I had repair service made DJI. UPS lost it and all hell break loose. I want to discussion about so that you know in advance what you get form DJI service. In short, their customer service SUCKS BIG TIME. The worst! Don't expect it to be like target, apple, gap, or any american company. Remember...