Recent content by benbell

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    Range Extender upgrade - ugh

    Chris, I wish I knew what I did other than try to be polite and kind. I opened a ticket and then they sent me an email (which I have uploaded)... you can see what I said and how I said it... they responded as shown, so I packed it up. I had to ask a few clarifying questions (such as should I...
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    Range Extender upgrade - ugh

    I didn't do anything special. I noticed on this thread (and others) that everyone was ticked off (threatening lawsuits and such) and knew I'd get nowhere if I took an adversarial approach. So I simply reported to "DJI Support" that I had a problem that I thought was linked to the automatic...
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    Range Extender upgrade - ugh

    Good news... I went through the DJI support process and described my problem. They asked me to send in my drone. Then yesterday DJI sent me a new Phantom 3 Standard in exchange for the Phantom 2 Vision that I had sent in. Didn't expect a brand new device but kudos DJI for stepping up and...
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    Range Extender upgrade - ugh

    Ditto here... RE upgrade seemed to have bricked my RE. I was able to go back to an earlier DJI Vision app (v 1.0.48) which I heard would help, and just received a new range extender today in case the upgrade bricked my previous RE. After binding, I'm still not closer to fixing the "Connection...